• We offer tracked shipping on all orders. You’ll receive tracking details as soon as your order is dispatched.
• For orders within Australia, we ship within 24 hours of purchase.
• Delivery estimates are displayed for every product—please review these before adding items to your cart.
• Shipping methods and charges are shown at checkout, tailored to your location.
• Please consult our return policy for full details on returns, eligibility, refunds, cancellations, and exchanges.
• If you have any concerns or issues related to shipping or returns, please reach out and our team will be happy to assist.

Refund Eligibility

To qualify for a refund, please initiate your return request within the specified return window. Returned items must be unused, with tags attached and in their original packaging. Items that show signs of use or damage may not be eligible for a refund.

How To Initiate A Return Request

Email us with your invoice number and reason for the return. Once approved, we’ll send instructions on how to return your item. Items returned without prior approval will not be accepted or refunded.

Order Cancellation

Requests to cancel must be made within 24 hours of placing your order. If your order has already shipped, a cancellation fee (25–100%) may apply depending on circumstances.

We reserve the right to update our policy at any time without prior notice. For all return queries, please contact us at smartdent369@gmail.com.