• We offer tracked shipping on all orders. Tracking information will be shared as soon as the order is dispatched.
• Please check the delivery estimate before adding a product to the cart. This is displayed for every product on the website.
• Available shipping methods and charges will be displayed at the time of checkout, depending on your exact location.
• Customers are advised to read our return policy for details of the return process, eligibility, refunds as well as cancellations or exchanges.
• In case of any issues or concerns about Shipping or Returns, please contact us and we will be happy to help.

Refund Eligibility

The return request must be initiated within the return window described above to be eligible for a refund. In addition, the returned item must be in the same condition that you received it, completely unused, with tags, and in its original packaging. Any signs of usage or damage to the product will lead to the rejection of the refund request.

How To Initiate A Return Request

To start a return, you must contact us via email, clearly mentioning the invoice number and the reason for returning the product. Once your return request is accepted, you will be notified via email, and we will send you instructions on how and where to send your package. Any items sent back to us without first requesting a return will not be accepted or refunded.

Order Cancellation

Any requests for cancellation of orders must be placed within 24 hours of placing the order. If the order is already shipped, we might levy a cancellation charge of 25-100%, depending on the case.

We reserve the right to alter and update this policy at any time without having to serve prior notice to our customers. You can always contact us for any return questions at smartdent369@gmail.com